The Order/Pick-up Station allows businesses to provide safe order and pick-up for their customers during the Covid-19 pandemic.
Many small businesses, restaurants, and stores have resorted to doing pick-up orders to survive during this time. However safely conducting business as usual may be difficult due to government restrictions and rules.
The current situation
We sent out some surveys to get a better understanding of what people were experiencing while picking up take-out during this time.
Do you pick up take-out during this time?
Do you feel safe picking up take-out?
Did the restaurant set up a safe pick up area/window?
Many people still order out
1 out of 4 don't feel safe
1 out of 3 do not have a safe pick up area
Feedback from interviews
Places have adapted to this situation by setting up an ensemble of barriers, screens and block-offs.
Sanitizing often or having sanitation zones create “safe” zone.
Stores will put marks on the ground or have a set-up to help customer follow social distance.
People felt safer picking up from window/area outside.
We wanted to give the community and hospitality industry a quick and easy solution for continuing their business safely during these times.
Ideating issues caused by Covid-19
In the beginning, we researched problems that were caused by the quarantine and came up with different ideas to address those issues.
We then chose the top three directions we wanted to focus on and explored concepts for those problems.
Refining the idea
After deciding on the pick-up station we honed in on certain details of the concept by exploring set-up, mechanisms, distribution of information and barrier.
We decided to come up with 6 different configurations, provide a how-to guide and chose one concept to build the final prototype
Building instructions & set-ups
Mocking up the stations
Each of us built a station to test the scale, joinery and set-up of each concept.
We explored the POS system being slid out a of side window.
We used different tables to understand the set-up.
We also tested the scale of stand-alone concepts.
Making the prototype
This project was a collaboration with Bethany Valderrama, Celine Wong, Micheal Tran, Gabriel Orzech and Lizzeth Sandoval.
Special Thanks to our Mentors Ari Turgel and Carlos Terminel!
Please view process book here.